PRESS STATEMENT BY INDIGO TO CUSTOMERS

Press Statement: March 24, 2020

Dear customer,

I’m sure you’ll agree that, at this point, it isn’t an exaggeration to say that we are at war against the coronavirus and that it is a war we must win. The next few weeks are critical in this battle.

With this in mind, IndiGo is in support of the government measures; to help in the elimination of COVID-2019, we are preparing an orderly suspension of flights from 00:00hrs on March 25, 2020 to 23:59hrs on March 31, 2020. We understand that these are difficult measures, but much needed in our national interest to curb the spread of Coronavirus.

There are many customers who may wish to make changes to their flight schedules but are unable to get through to our customer relations team because we are swamped with an unprecedented surge in incoming calls and emails. Please be assured that your Booking Reference/PNR, will stay safe as a credit account in the same PNR with the same ticket value. The credit account can be used for travel before 30th September, by the same passenger. For those who are booked to travel till 30th April they can cancel their itinerary at zero cancellation fee, create credit account in the same PNR and book an alternative travel of the same ticket value, any time up till 30th September. Also, those who are booked to travel till 30th September, can change their itinerary at zero change fee, (fare difference applies) for travel up till 30th September. All this can be done on our website – www.goindigo.in

We are constantly evaluating the situation and will keep you informed when we restart our operations. Thank you for your patronage and support, we look forward to flying you soon.

My best regards to you and your family.

Regards,

Ronojoy Dutta

IndiGo is among the fastest growing carriers in the world. IndiGo has a simple philosophy: offer low fares and on-time, courteous, hassle-free service. With its fleet of over 250 aircraft, the airline offers over 1500 daily flights and connects 63 domestic destinations and 24 international destinations. For more information, visit www.goIndiGo.in. connect: Facebook, Twitter and Instagram.

For any of your travel related queries you can contact  0124-6173838 or 9910383838 or email mailto:customer.relations@goindigo.in